How can I reset my PIN?
- Please see link for steps on how to reset your pin.
How long does pending withdrawals take from Suppliers to Tyga?
- Pending withdrawals from suppliers can vary from 24 - 48 hours. TYGA does not have control of this. Please reach out to the service provider in question when wanting an updated status on pending Transactions.
How long does withdrawals take from Tyga to my Exchange?
- Withdrawals from Tyga are processed instantly.
- Yes, Tyga services are non-custodial on all its assets. Be sure to keep your private keys safe.
How do I complete my KYC verification?
- Please see link for steps on how to complete your verification
How long does KYC take to be approved?
- Please allow up to 48 hours for the approval process.
My KYC keeps failing, what else can I do?
- Not to worry! Simply open a ticket here, and we'll be happy to assist you with that.
Are my funds lost if I deposit using the wrong Network?
- Yes, unfortunately, Tyga operates on smart contracts, and once funds are deposited into the wrong network, they cannot be retrieved, and the loss is irreversible.
How do I send BTC or ETH from Tyga?
- Tyga Pay is a non-custodial wallet that empowers you to send BTC or ETH using our service or your private keys on any Bitcoin wallet. If you are sending using Tyga, you will need to have USDT in the account to cover our fee.
- Please note that all transactions are subjective to the network fee. TYGA can not control the fee so please ensure that you check that before sending or swapping BTC.
My Swap is taking long.
- Tyga uses https://changelly.com/ to manage swaps and often there can be delays. Rest assured they will all be processed.
Can I get a physical card?
- Please see link for a list of countries eligible to access cards.
How to order a physical card?
- Please see link for steps on how to order your physical card
How long does it take to receive my card?
- The delivery time for your card can vary. Typically, you can expect to receive it within 10-15 business days from the date of your request. Please note that delivery times may be influenced by factors such as your location and any potential shipping delays. If you have specific concerns about the status of your card delivery, feel free to contact us.
When will my Tyga virtual card be available for Apple Pay and Google Pay?
- We are currently in the process of developing support for Apple Pay and Google Pay. Unfortunately, we don't have a confirmed release date at this time. Our aim is to implement these payment options within this year, but there are several dependencies that need thorough consideration and planning. We'll keep you informed with updates as we progress in the development process. Thank you for your patience.
Where can I download the TygaPay app?